What methods of payments do you accept?

ISP.COM accepts monthly payments by credit card, or online check drafts (US Only). We accept Visa / Mastercard / Amex / and Discover. We accept annual payments by check (US Only), money order or cashiers check.

Is there a contract term?

All ISP.COM service is month to month. You can cancel at the end of any billing cycle. Please see our terms of service for more details.

How do I change my billing information?

You can change your billing information online using our secure server (SSL) by clicking here

Why was my credit card declined?

If your credit card was declined when you signed up, this may be caused by several factors. Our system does extensive fraud checking. You need to be sure you enter the exact name and address that the credit card company has on file. This is done to protect you, the user from fraudulent use of your credit card. Also, If your credit card company issues you a new card with a different expiration date, you'll need to let us know.

I signed up, but have not used the service, will I be charged?

Yes, you are charged initially when you signup and then on a recurring per month basis regardless of usage.

My first charge was more than I expected, why?

For all credit card transactions that take place after the 25th of the month, we bill the intial charge for the prorated number of days left in the month plus the next months amount.

When will my account be billed each month?

Billing takes place on all accounts on the 26th of each month. If your credit card is declined we will attempt to rebill the card between the 28th to the 30th. If your credit card remains declined your account will be temporarily disabled on the last day of the month until your credit card information is updated.

What currency are accounts billed in?

All accounts are billed in US Funds for all customers, including canadian. If you have an international credit card, your credit card company will convert to the US Funds charge to your currency based on the current excahnge rate.

I signed up for high speed, but want to downgrade, will I be penalized?

There is no fee to downgrade, just call our billing team at 1-888-744-6477 or email billing@isp.com. Your account will be downgraded at the end of the billing cycle and pricing adjusted during our next charge to your credit card or checking account.

I signed up for regular, but want to upgrade, is there a cost?

There is no setup fee to upgrade. You can upgrade at: https://www.isp.com/support/webaccel.pl. Your account will be upgraded immediatly and starting at the next charge to your credit card or checking account, you will be billed at the new rate.

Are there any additional phone charges?

ISP.COM will never charge you more than your monthly rate. However, we do not control the phone companies, we recommend that prior to using our service, that you verify that you are calling a local non-toll number. You can do this by calling '0' and asking your local operator.

How do I cancel service?

You can cancel your service one of three ways.

By mail to:
ISP.COM
4720 200th St SW, Suite 103
Lynnwood WA 98036

By Phone to: 1-888-744-6477 (5 AM - 8 PM PST M-F, and 6 AM - 3 PM PST SAT)
By fax to: 1-425-245-0221

Please include your name, address, return phone number, dial-up username, and email address as well as a request to cancel service and the date you want the cancellation to occur.